The majority of orders containing items listed as “In Stock” will ship the same day if placed on a weekday before 4PM MST / 6PM EST when shipping via FEDEX,DHL or TNT. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.
Orders will normally be dispatched within 24 hours. Wherever possible, orders received before noon will be dispatched the same day. Normal postal lead times are: USA destinations 3-7 days, Europe 3-7 days, all other areas worldwide 5-10 days, but please allow up to twenty-one days for delivery. We will always do our best to inform you about any delay.
If an order is placed for a product that is labeled “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. Autorefitting reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.
Autorefitting ships packages all over the globe. If you would like to see an estimated cost of shipping an item(s) internationally, simply add the desired item(s) to your Shopping Cart and use the “Calculate Shipping” feature. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by Autorefitting. By law, Autorefitting is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, Autorefitting reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policies page.
APO / PO BOX SHIPMENTS
Shipments going to an APO or PO Box will need to select CHINA POST as the shipping carrier during checkout. Please be aware that the CHINA POST has size restrictions on shipments going to APO’s and PO Boxes. If you have added a large item to your Shopping Cart and are unable to select USPS as the carrier, the package is probably too large to ship to your postal box. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot delivered parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.
BILLING / SHIPPING ADDRESSES
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department.
DAMAGED / LOST SHIPMENT
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Autorefitting is not liable for damage claims that are denied due to customer negligence.